Delivery Policy

Effective Date: February 21, 2025

1. General Information

At Zealtopic, we are committed to delivering your luxury watch purchases safely, securely, and on time. This policy outlines our shipping methods, estimated delivery times, tracking options, and responsibilities.

By placing an order on https://zealtopic.xyz, you agree to the terms stated in this Delivery Policy.

2. Shipping Destinations

We proudly offer nationwide and international shipping to various locations. However, some remote areas or countries may have limited shipping options or additional customs requirements.

If your country is not listed during checkout, please contact us before placing an order.

3. Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Processing may take longer during peak seasons, promotional events, or unforeseen circumstances.
• Once your order is processed, you will receive a confirmation email with tracking details.

Note: Processing times may be extended if additional payment verification or security checks are required.

4. Estimated Delivery Time

The estimated shipping time depends on your location and chosen shipping method. Below are general estimates:

Note: Delivery times may be affected by customs clearance, holidays, or natural disruptions.

5. Shipping Costs

Shipping fees are calculated at checkout based on:
✔ The destination country
✔ The shipping method selected
✔ The total weight and value of your order

Some orders may qualify for free shipping promotions—check our website or promotions page for details.

6. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your shipment directly on the carrier’s website or through our Order Tracking Page.

If you do not receive tracking details within 3 business days, please contact us for assistance.

7. Customs, Duties & Taxes (International Orders)

For international orders:
✔ Customers are responsible for customs duties, import taxes, and additional fees imposed by their country.
✔ Customs clearance may delay delivery times beyond our estimated shipping timeframe.
✔ We cannot undervalue orders or mark them as “gifts” for customs purposes.

We recommend checking with your local customs office for specific duty and tax rates before ordering.

8. Delivery Issues & Lost Packages

If your order is delayed, lost, or arrives damaged, please contact us immediately.

✔ If a package is marked “delivered” but you haven’t received it, check with neighbors or your local post office before reaching out.
✔ If your order is lost in transit, we will initiate an investigation with the courier and, if necessary, offer a replacement or refund.
✔ If a package arrives damaged, report it within 48 hours of delivery with clear photos, and we will work on a resolution.

9. Address Errors & Failed Deliveries

• It is the customer’s responsibility to provide an accurate and complete shipping address.
• If a package is returned due to an incorrect or incomplete address, the customer will be responsible for re-shipping fees.
• If an order is refused upon delivery, the shipping cost will not be refunded.

To update your shipping details, please contact us immediately after placing an order.

10. Shipping Restrictions

We cannot ship to the following:
❌ P.O. Boxes (for express shipping services)
❌ APO/FPO/DPO addresses (for certain carriers)
❌ Countries with trade restrictions or embargoes

If unsure, please contact our support team before placing your order.

11. Contact Us

For any shipping-related inquiries, please reach out to us:

📍 Address: 421 New York Avenue, Texas, Frisco, United States
📞 Phone Number: 817-969-9352
📧 Email: contact@zealtopic.xyz
🌐 Website: https://zealtopic.xyz